How Our Mobile Lab Service Works
Scheduling your Appointment
We offer 3 easy ways to schedule with us:
- Online scheduling via this website anytime from anywhere
- By calling or texting us at 623-692-0527
- By emailing us at Contact@optivena.com
We offer appointments Monday-Friday 5am-2pm and Saturdays 6am-10am.
Payment Policy
Our mobile lab service is currently a self pay rate, meaning payment is due at time of booking or service.
Some of our patients do submit the invoice post appointment to their insurance, but reimbursement is not guaranteed and varies with insurance policies.
We do accept HSA/FSA cards for payment or you can also submit the invoice post appointment for reimbursement.
The fee for testing your sample(s) is separate and is billed by the laboratory testing your sample (usually labcorp or sonora quest). The fee is billed to the insurance that you provide to us at time of service.
After your mobile lab appointment, the mobile phlebotomist will deliver your samples to the laboratory that is in network with your insurance.
Prepare for the Mobile Lab Visit
Prior to your scheduled appointment, please make sure that you follow any instructions from your doctor. This will ensure that you receive accurate test results and minimizes the need to redo your blood work.
- Did your doctor ask you to fast before the lab work? Make sure you do not eat or drink anything other than water 8-12 hours before your technician arrives to your appointment.
- If you are unsure of any instructions, it is always best to consult with your doctor for any clarification.
- Hydration is super important for a successful lab draw. Please make sure you drink water before your appointment, if possible.
- If the scheduled appointment is for a pediatric/minor client, please make sure a parent/guardian is present for the duration of the visit.
Home Visit with Our Certified Mobile Phlebotomist
Our phlebotomy technician will arrive within the 2 hour time frame you choose on the specified date. You will receive a text message or call from our technician when they are on their way to your location with an estimated time of arrival.
- Each member of our phlebotomy team has over 12 years of experience in performing blood draws and is licensed and certified.
- We will bring all required equipment and handle the procedure efficiently and professionally while following all proper collection and safety protocols.
- Most of our visits are done in 20 minutes or less, letting you get back to your day with minimal interruptions.
- While we prioritize speed and efficiency, we understand that some visits require more personalized attention. We make sure to tailor your experience to your specific needs.
After Specimen Collection
After your mobile lab draw appointment, your technician will take your specimen(s) along with a copy of your lab order and insurance information to the laboratory in network with your insurance or mailing service (specialty kits) for testing.
Routine and STAT Appointments:
- Generally patients choose between Labcorp or Sonora Quest. Usually, this is predetermined by your insurance and/or doctor. We also can deliver to other laboratories if needed.
Specialty Kits:
- Most speciality kits need to be sent via mail through Fed-Ex or UPS. This is determined by the specialty lab performing the testing. A prepaid label will be provided in the kit to let us know which mailing service we need to use.
Getting Your Results
After we deliver your specimens to the laboratory for testing, they are responsible for sending over your results to your doctor.
Usually the process can take anywhere from 3-5 days but some tests require more testing time and results will take longer to receive.
- The way you receive results does not change if you use our mobile lab services or if you go to a traditional in-person blood draw since the same labs will be processing your lab specimens.
- We do not receive or have access to any results.
- If you encounter any issues receiving your results, we are here to help. We keep detailed documentation of our specimen handling procedures in case the testing laboratory needs any additional information from our end.
Who Can Benefit From our Mobile Lab Service
Newborns & Pediatrics
- Children often feel more relaxed in their familiar surroundings.
- At-home lab work allows children to maintain their daily routines without the need to travel to a medical facility, minimizing disruptions to school or other activities.
- Parents can avoid the stress of arranging transportation to and from a medical facility.
- Mobile blood work allows parents to choose times that best fit their family's schedule without waiting in crowded waiting rooms.
- Children can receive more personalized care and attention in their home, ensuring a more comfortable and positive experience.
Adults & Seniors
- Mobile phlebotomy services eliminate the need to travel to a clinic, saving valuable time that can be better utilized for work or personal responsibilities.
- Busy individuals can choose convenient times and locations, whether it's during a lunch break at the office or before work hours at home, without disrupting their workflow.
- At-home lab services provide accessibility for individuals with mobility challenges by ensuring the blood work gets done without added stress or physical strain of transportation.
- Mobile blood work avoids exposure to infections and illnesses usually present in crowded medical settings.
Medical Providers
- Mobile lab services can lead to higher patient compliance, as it removes barriers related to transportation, mobility or scheduling conflicts.
- At-home lab services can help medical providers reach patients who have difficulty accessing traditional healthcare facilities. This ensures a broader range of patients can benefit from essential diagnostic testing and medical care.
- Mobile lab draw services often provide quicker turnaround times for results, leading to faster diagnosis and treatment decisions.
- Mobile phlebotomy services are proven to contribute to high patient satisfaction by offering added convenience and personalized care.
Our Payment Policy
- OptiVena Mobile Phlebotomy currently operates on a self-pay basis, meaning payment for our mobile lab fee is due when you book or receive our service. We try our best to keep our rates affordable while still providing the best mobile lab experience for our clients.
- The testing performed on your specimens does get billed to the insurance you provide us at time of service (this excludes specialty kits). This step stays the same whether you use our convenient mobile lab service or go to a traditional in-office blood draw. When we deliver your samples to the lab, we include a copy of your insurance information along with the lab order.
- Understanding which laboratory your insurance is contracted with is key to making the most of your benefits when it comes to lab tests. If you are not sure, don't worry- we are here to help. We will figure it out with you so we can ensure we deliver your specimens to the right lab and you get the most out of your coverage.